LOGIN/REGISTER

Introduction

A.These terms and conditions ("Terms") govern the:(a) use of the integrated platforms, website www.tapnleap.com as well as the mobile application 'TAPnLEAP' (collectively referred to as the "Platforms") provided by Tap & Leap Education Services Private Limited ("TNL"); and (b)use and provision of the Services (defined below) using the Platforms. The Terms are to be read together with the Privacy Policy and the Refund Policy, which together with the Terms govern the use and provision of the Services. All capitalized terms used in the Terms shall have the meaning ascribed thereto in the Terms.

B.The User (defined below) is requested to carefully peruse the Terms, the Privacy Policy and the Refund Policy, before the User decides to register with TNL. If the User is under 18 years of age, then the User is requested to read and agree, and have such User's legal guardian read and agree, to these Terms, the Privacy Policy and the Refund Policy. By registering with TNL, the User represents that and it will be deemed that the User (or the User's legal guardian on behalf of the User in case the User is below the age of 18 years) has read, understood and agreed to these Terms, the Privacy Policy and the Refund Policy, in their entirety. If the User or the User's legal guardian(s) do not agree with any part of these Terms, the Privacy Policy or the Refund Policy, then please do not register with TNL. These Terms, the Privacy Policy and the Refund Policy together constitute a legal and binding agreement between the User and TNL in connection with the User's use of the Services provided by TNL.

C. The Terms comprise of the following parts:

  • (i) Part I – General
    This part sets out the general terms and conditions which will be applicable to the use of the Services through the Platforms.
  • (ii) Part II – Tutor Terms and Conditions
    This part set out the specific terms and conditions which will be applicable to the Student (defined below) for the use of the Services through the Platforms. In respect of any Student, the contractual relationship between TNL/ the Platforms and the Student shall be governed by Part I and Part III of the Terms, read together with the Privacy Policy and the Refund Policy.It is to be noted that this Part II of the Terms is not published on the Platforms but shall be made available to the Tutor prior to the Tutor registering with TNL.
  • (iii) Part III – Student Terms and Conditions
    This part set out the specific terms and conditions which will be applicable to the Student (defined below) for the use of the Services through the Platforms. In respect of any Student, the contractual relationship between TNL/ the Platforms and the Student shall be governed by Part I and Part III of the Terms, read together with the Privacy Policy and the Refund Policy. It is to be noted that this Part III of the Terms is not published on the Platforms but shall be made available to the Student prior to the Student registering with TNL.

D. Order of Precedence

In the event of any inconsistency or contradiction between the provisions of:

  • (a) Part I and Part II of the Terms, Part II of the Terms shall prevail in so for as such inconsistency or contradiction is concerned;
  • (b) Part I and Part III of the Terms, Part III of the Terms shall prevail in so for as such inconsistency or contradiction is concerned; and
  • (c) The Terms and the Refund Policy in respect of matters relating to refund of any monies, the Refund Policy shall prevail in so for as such inconsistency or contradiction is concerned.

Part I - General

Applicability

This Part I of the Terms applies to:

  • (a) An individual seeking to provide tutoring services through the Platforms and the Services ("Tutor"); and
  • (b) An individual or his/her legal guardian (in case such individual is below the age of 18 years) desirous of availing tutoring services from any Tutor through the Platforms and the use of Services ("Student").
  • (a) and (b) together as "Users".

Services

This Part I of the Terms applies to services offered to the Users by TNL though the Platforms as follows ("Services"):

  • (a) For the Tutors: (i) Listing of Tutors and their profiles which will be made available to the Students for the purpose of the Students to choose the Tutors or as per request on automated search basis for providing tutoring services; (ii) Providing facility to create, register and maintain a profile for each Tutor to track and manage the provisioning of tutoring services by the Tutors to the Students; and (iii) Payments to the Tutors in accordance with the Terms.
  • b) For the Students: (i) Search facility for Students to search for Tutors by name, subject, curriculum and geographical area, or any other criteria that may be developed and made available by TNL through the Platforms; (ii) Option to select Tutor on "Automated Search basis" (iii) Providing facility to create, register and maintain a profile for the Students to book and pay TNL for tutoring sessions (online/ offline and individual/group) from the Tutors selected by the Students who are registered with TNL; (iv) Dashboard facility for Students wherein all activities in relation to availing the tutoring services, including but not limited to, scheduling sessions, reviewing the Student-Tutor calendar, checking/ topping up the account balance, etc. can be performed; and (v) Providing exclusive Chatbot services to the Students for interacting with the Tutors.

The Users agree and acknowledge that the Services are subject to change from time to time, at the sole discretion of TNL. Any such change shall be intimated by TNL to the Users through the Platforms or otherwise. Any continued use of the Services by the User through the Platforms shall be deemed to be acceptance by the Users of any such change in the Services.

In the event of any questions on any aspect of these Terms, any User can seek clarifications by sending an email to support@tapnleap.com. Users are also advised to peruse the FAQ section of the Platform which contains clarifications to frequently asked questions in respect of the use of the Services through the Platforms.

Conditions of Use

By registering with TNL, every User represents and warrantsto TNL that the User satisfies and will continue to satisfy the following for as long as the User maintains its registration with TNL:

  • a) The User is not below 18 years of age. In the event that any User is below the age of 18 years, then such User can register with TNL and avail the Service only through such User's legal guardians; which legal guardians will have to consent to these Terms on behalf of such Users;
  • b) The User has and will at all times comply with all laws and regulations;
  • c) Neither the User, nor anyone at the specific location at which the tutoring services will be provided in case of offline sessions, is or has been subject to any legal action that involves endangering the safety of others; and
  • d) The User will be deemed to have read and understood the Terms, the Privacy Policy and the Refund Policy, including any changes thereto, and agrees to be bound thereto.

The User agrees and acknowledges that TNL has allowed the User to register with TNL and avail the Services through the Platforms relying upon the above representations and warranties. The User further agrees that TNL may take such action as it, in its sole discretion, deems appropriate, including without limitation, suspending and/or terminating the User's registration and access to the Platforms, should TNL determine that the User has violated any representation or warranty. TNL may, but shall not be responsible for, verifying the genuineness of the above representations and warranties. For this purpose, the User agrees and acknowledges that TNL shall have the right to reasonably request documents to be provided by the User to TNL for the purpose of TNL to verify the validity of such representation or warranty, which documents shall be provided by the User.

Terms of Use

Quality Check

With a view to provide the Students with the best of options for quality education, TNL requires a prospective tutor to fill the registration/ application form available on the Platforms and upload their resume, documents evidencing educational qualification/ credentials and other documents as required; and submit the same for approval. As part of the selection process, TNL shortlists the Tutor from the list of prospective tutors based on the registration/ application forms, submitted by them; and pursuant to personal interviews (conducted offline or online) if required and paying of one-time non-refundable registration fee, approves and empanels them with TNL for them to be listed on the Platforms.

Operational Hours

The Platform shall remain functional at all times during each calendar day, except during maintenance periods previously intimated by TNL or during extraordinary circumstances. TNL shall endeavor to provide responses to emails sent by the Users to the TAPnLEAP team within 48 (Forty-Eight) hours of receipt of such emails.

Schedule

Every User is expected to adhere to the schedule set up for each tutoring session without any unwarranted or unreasonable absence or delays. TNL shall not be held liable for the unavailability of Tutors on national and/or religious holidays observed in India and the relevant State. The Tutor is expected to take reasonable precautions to avoid unwanted cancellations/ rescheduling of booked sessions. However, TNL disclaims all liability in the event the unavailability of a Tutor is due to personal reasons as TNL does not guarantee any minimum numbers of tutoring sessions.

In the event there is any disagreement between the Tutor and the Student with respect to the beginning and/or closure of a session, the same shall be reported to TNL by the Student via an email to support@tapnleap.com and/or by the Tutor via an email to team@tapnleap.com, within 2 (two) hours of the closure of the session. TNL reserves the right to decide on such matters of disagreement and the decision of TNL shall be final and binding on the Student and the Tutor.

Listing Content and Disseminating Information

TNL collects and displays relevant information regarding the profile and practice of the Tutors listed on the Platforms, such as their qualifications, subjects, location, availability/ teaching hours, price per hour and similar details. TNL takes reasonable efforts to ensure that such information is updated at frequent intervals. Although TNL scrutinizes the information submitted by the Tutors, TNL shall not be liable to the Students or to any other person relying on such information for any inaccuracies represented in the information so provided or displayed on the Platforms.

TNL does not provide or make any representation, warranty or guarantee, express or implied,in respect of the information available on the Platforms in respect of the Users. TNL does not guarantee the accuracy or completeness of any content or information provided by the Users. TNL disclaims all liability arising out of the User's use or reliance upon the information available on the Platforms, the representations and warranties made by other Users, or any opinion or suggestion given or expressed by TNL or any User on the Platforms. For the avoidance of doubt, it is hereby clarified that TNL shall have no liability to any User in respect of any information displayed or available on the Platforms.

The Platforms may provide access to external platforms/applications as a medium of communication with respect to providing online tutoring sessions. Each User agrees and acknowledges that TNL has no control over, and is not liable or responsible for, the content, accuracy, validity, reliability or quality of such external platforms/applications made available by/through the Platforms. Inclusion of any third party link on the Platforms does not imply that TNL endorses the linked platforms/applications. The User shall use such external platforms/applications at the User's own risk.

Tailored Advertising

A User, at its discretion, may advertise their intent to take up new tutoring sessions or the details of their forthcoming sessions on the Platforms. However, the advertisements are subject to a screening process by TNL. The User is required to send such advertisements to TNL via email to advertise@tapnleap.com with subject of the email as "Advertisement – Teacher ". TNL reserves the right to, at its sole discretion, review the advertisement and if deemed appropriate, include the same (with such edits, if any) in the advertisement’s column on the Platforms. It is to be noted that these advertisements shall only be pertaining to the Tutor's new classes, which the prospective students of TNL may enroll in, if interested. These advertisements shall not be separately charged.

Risk of Use

TNL does not warrant, in any manner whatsoever, that the Platforms or any other software utilized by TNL for the purpose of providing the Services will, at all times, remain free from any harmful components and operational hazards such as any virus, worms, Trojans and other malware that might be a threat to the use of the Platforms by the Users.

TNL shall endeavor to keep the Platforms secured against any possible bugs, viruses or other technical problems in compliance with the standard industry practices. TNL shall undertake reasonable operational, technical and organizational measures necessary to protect the User related information against accidental or unlawful destruction, alteration, unauthorized disclosure or access in accordance with applicable laws.

TNL assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect the User's equipment/gadget on account of the User's access to or use of the Platforms or the downloading of any material, data, text, images, video content, or audio content from the Platforms. If a User encounters any issues arising out of the access to or use of the Platforms, the User is required to send an email to support@tapnleap.com and TNL shall endeavor to resolve the issues raised.

General Guidelines for the Users

By registering with TNL or availing the Services through the Platforms, the User irrevocably accepts all the conditions stipulated in these Terms, the Privacy Policy and the Refund Policy and agrees to abide by them. These Terms supersede all previous oral and written terms and conditions (if any) communicated to the User relating to the use of the Services through the Platforms.

TNL reserves the right to change, update or modify these Terms, in whole or in part, without prior notice to the User, provided however, that a notification of such change, updation or modification will be made available on the Platforms. Every User is advised to keep themselves updated with such notifications. The User's uninterrupted and continued usage of the Services offered by TNL shall be deemed as acknowledgment and acceptance of the changes, updates or modifications to these Terms.

The User is responsible for maintaining the confidentiality of the User's profile access information and password in respect of the Platforms. The User shall be responsible for all usage of the User's profile on the Platforms, whether or not authorized by the User. The User shall immediately notify TNL of any actual or suspected unauthorized use of the User's profile on the Platforms. Although TNL will not be liable for the User's losses caused by any unauthorized use of the User's profile on the Platforms, the User shall be liable for the losses of TNL due to any unauthorized use of the User's profile on the Platforms.

If a User provides any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or TNL has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, TNL has the right to discontinue the Services to the User at its sole discretion and take all other actions as TNL may, in its sole discretion, deem necessary.

The User hereby irrevocably and unequivocally authorizes TNL to utilize User related information for the purposes set out below:

  • (a) providing and maintaining the Services in accordance with these Terms;
  • (b) disclosing User related information to its directors, officers, employees, advisors, auditors, counsel, or its authorized representatives on a need-to-know-basis for and in relation to provision of the Services;
  • (c) notifying the User of any change in the Services; and
  • (d) monitoring the Services and detecting, preventing and addressing technical errors/ problems in relation to providing and/or availing the Services.

The User is accountable for all the content uploaded or conveyed through the use of the Platforms by the User. The User hereby understands and agrees not to upload or otherwise convey any content that is unfavorable, derogatory, unpleasant, or otherwise objectionable to TNL or the other Users registered with TNL or not in compliance with applicable law. The User further agrees not to upload programs and files containing any computer viruses/ code, hindering or having the potential to hinder the operations of any computer software/ hardware. TNL reserves the right to edit or remove any content that violates these Terms. TNL shall at all times be indemnified and held harmless by the relevant User in respect of any loss, damage or claim arising from or in connection with or relating to any non-compliance by such User of the obligations or restrictions set out in this paragraph.

The User agrees to, at all times, avail Services and provide/receive the tutoring services through the Platforms in accordance with applicable laws. Any use of the Platforms that TNL, in its sole discretion, finds inappropriate may result in suspension and/or termination of the User registration with TNL. The User would also be liable and responsible to keep TNL indemnified and held harmless against any loss/ damages, threatened, suffered or incurred by TNL due to the User's breach of any applicable law. The User agrees and acknowledges that TNL shall, in no event whatsoever, be liable for any loss, claim or damage to any User, monetary or otherwise, be liable for any act or omission of an User in the course of availing the Services, accessing and using the Platforms and/or performing the tutoring sessions, and TNL shall at all times be indemnified and held harmless by the relevant User in respect of the above.

Rights of TNL

TNL, at all times, reserves the right to reject or disable access to the Services for a User in the event of the User's violation of any applicable law or the Terms, including but not limited to, in relation to the safe and secure operation of the Platforms.

TNL has the right to modify, suspend or terminate all or part of the Services including its features, structure and layout, and/or suspend or deactivate, whether temporarily or permanently, the User's access to the Platforms, at any time, without prior notice to the User. However, TNL would ensure the payment of all outstanding dues to the Tutors prior to such termination/ deactivation (as the case may be) and the Students shall be provided with a reasonable period of time to claim refund of any outstanding amount in accordance with the Refund Policy.

TNL shall endeavor to provide the Users an advance notice of any suspension or deactivation of the Platforms for the purposes of repair/maintenance, any inspection or testing by a government authority, upgradation, testing or any other reason as TNL may deem fit.

Intellectual Property

"Intellectual Property" means and includes the contents on the Platforms, including but not limited to, text, graphics, images, logos, trademark, flowcharts, drawings and other confidential and proprietary information, data, documents, instruction manuals, records, memoranda, notes, ideas, concepts, materials, music, software code, design and the collection, arrangement and assembly of the content on the Platforms, each of which is not in the public domain or would by its very nature not fall within public domain.

TNL reserves the right to initiate appropriate legal proceedings against any User for infringement of its Intellectual Property, in accordance with applicable law. The User acknowledges and agrees that the User related information shall be commercially exploited and used by TNL for the purposes specified in theseTerms.

Privacy Policy

The User shall be deemed to have read, understood and accepted the Privacy Policy, available at the link provided above by registering with TNL.

Refund Policy

The refund mechanism is only applicable for the Students registering with TNL, details of which have been set out in the Refund Policy, available at the link provided above. Every Student shall be deemed to have read, understood and accepted the Privacy Policy, available at the link provided above by registering with TNL.

Limitation of Liability

The User understands and acknowledges that the User assumes certain risks prior to interacting with other Users on and through the Platforms, which shall be at the sole risk of the User. The User shall be solely responsible for such User's personal assessment of specific requirements with regard to interaction with other Users. It is the User's sole responsibility to conduct reference checks regarding other Users and making an informed decision to interact through the Platforms.

TNL does not warrant that the tutoring sessions or the results obtained from the use of the tutoring sessions will meet the User's expectations or requirements and TNL shall not be held liable for the same. The User agrees and acknowledges that TNL only provides access to the Platforms and the Services as a facilitator for its registered Tutors and Students, thereby providing a medium to interact, schedule and undertake tutoring sessions, and accordingly, TNL shall not, in any manner whatsoever, be responsible for or be held liable for any loss, damage or claim arising from or in relation to or as a consequence of any act or omission of any User, including but not limited to, any deficiency in the quality of the tutoring sessions.

TNL expressly disclaims any liability or responsibility whatsoever and howsoever arising as a result of any content on the Platforms made available to TNL by any User.

TNL does not have the obligation to physically meet, conduct background checks or police verification of the Users. TNL accepts User related information in good faith and shall not be held responsible with regard to the bona fides of the Users and/or the genuineness of any information displayed on the Platforms or provided by TNL in respect of the Users. However, TNL reserves the right to conduct such background checks or police verifications, at its sole discretion, as and when TNL deems appropriate. Further, it is advisable for the Users to exchange their ID documents with each other if required so.

TNL shall not be held liable or responsible for indemnifying, refunding or reimbursing any User for any loss, damages or expenses suffered or incurred by such User as a consequence of the suspension or termination of the Services provided by TNL.

TNL shall not be liable for any third party fees, costs, charges or expenses incurred by the User for accessing the Platforms or availing the Services or in relation to conducting any other tutoring sessions outside the scope of the Services. TNL shall not be liable in respect of any disputes or legal proceedings between the User and such third parties for any reason whatsoever and any such disputes or proceedings shall be resolved outside the Platforms without any reference or recourse to TNL, at the sole risk of the Users.

TNL shall not be liable for the non-performance or defective or late performance of any of the Services or any of its obligations under these Terms to such extent and for such period of time if such non-performance, defective performance or late performance is due to acts of God, war (declared or undeclared), civil insurrection or unrest, acts (including failure to act) of any governmental authority, order/ directives issued by any court/ tribunal/ body of competent jurisdiction, riots, revolutions, fire, floods, strikes, pandemics, lock-outs or industrial action.

Indemnification

In addition and without prejudice to the indemnification rights of TNL provided elsewhere in the Terms, the Privacy Policy, the Refund Policy or otherwise intimated by TNL, TNL and its officers, directors, employees and agents, at all times, shall be held indemnified against any direct or indirect losses, costs, expenses and/or damages (including reasonable attorney fees), suits and/or legal proceedings initiated by other Users or any third parties resulting from or in relation to or in connection with:

  • (a) breach of any terms of these Terms by any User;
  • (b) violation of any rights of another User;
  • (c) disputes with or between other Users or between Users and third parties;
  • (d) use and/or misuse of the Platforms, including without limitation, in relation to any information, content and/or materials displayed on the Platforms or provided by the Users;
  • (e) inaccurate, untimely, incomplete or misleading User related information, including without limitation, with respect to registration, profile or eligibility;
  • (f) quantity/ volume of any tutoring sessions;
  • (g) communication and feedback shared between the Tutor and the Student;
  • (h) any conduct of any User in the course of providing any tutoring sessions or otherwise in the course of use or access of the Platforms; and
  • (i) claims made by any government authority or any other User due to any User's violation of applicable laws.

Waiver and Severability

No failure or delay on the part of TNL in exercising any right/ remedy shall operate as a waiver of such right/ remedy. Further, no waiver by TNL of any term or condition contained under these Terms, in any one or more instances, shall be deemed to be or construed as a waiver of the same or any other term or condition of these Terms on any future occasions.

In the event that any provisions of the Terms is declared as invalid or unenforceable by a court of competent jurisdiction, such enforceability or invalidity shall not render other terms and conditions as invalid or unenforceable as a whole. The valid or enforceable provisions of the Terms shall be construed to reasonably reflect the actual intention of TNL while drafting it. The User agrees and acknowledges that TNL shall have the right to amend the Terms, the Privacy Policy, the Refund Policy or any other terms and conditions in such manner as to give full effect to the intended considerations of TNL in providing the Services.

Governing Law And Jurisdiction

Any action, claim, dispute or difference arising out of or in connection with these Terms, including any question regarding its existence, validity or termination ("Dispute") shall be governed by and construed in accordance with the laws of India and the courts in New Delhi shall have exclusive jurisdiction over the Disputes. Notwithstanding anything contained herein, TNL shall not be restricted or withheld from instituting proceedings in courts/ tribunals of any jurisdiction other than New Delhi that it may, in its sole discretion, deem appropriate and convenient.

Terms and Conditions - PART II

I. ELIGIBILITY CRITERIA

The minimum educational qualification required to register with TNL as a Tutor is a Bachelor's or higher degree from a recognized institute/ university in the subject the Tutor elects to provide tutoring services.

II. REGISTRATION AND OPERATIONS

Registration with TNL requires a prospective tutor to fill the registration/ application form available on the Platforms and upload their resume, documents evidencing educational qualification/ credentials, specified know your customer documents and other documents as required; and submit the same for approval.

As part of the selection process, TNL shortlists the Tutor from the list of prospective tutors based on the registration/ application forms submitted by them; and pursuant to personal interviews (conducted offline or online) if required and subject to payment of one time non-refundable registration fee as published from time to time, approves and empanels them with TNL for them to be listed on the Platforms. The approval and empanelment of a Tutor is solely at the discretion of TNL, without any obligations on part of TNL to divulge the criteria for arriving at a decision in respect thereof. TNL reserves the right to waive the registration fee for a limited period of time on intermittent basis at their discretion.

All information provided by the Tutors/ prospective tutors shall be accepted by TNL in good faith, assuming that all information provided therein are true and correct. However, TNL reserves the right to verify any information in a Tutor's/ prospective tutor's resume/ profile from third parties.

The registration process for a Tutor with TNL is a one-time event. There is a one-time non-refundable registration fee payable who would be empaneled with TAPnLEAP after shortlisting. TNL reserves the right to waive the registration fee for a limited period of time on intermittent basis at their own discretion. However, TNL reserves the right to require the Tutors to resubmit their documents once a year in order to re-validate the credentials of the Tutor. In any event, all Tutors undertake to keep TNL updated of any changes to any information provided by the Tutor for the purpose of registration with TNL and thereafter.

TNL's relevance algorithm for the Tutors is a fully automated system that lists the Tutors, their profile and information regarding their subjects, charges, availability, geographical locations, mode of teaching etc. on the Platforms. These listings of Tutors do not represent any fixed objective ranking or endorsement by TNL. TNL shall not be held liable for any change in the relevance of the Tutors on search results, which may take place from time to time.

TNL, on a regular basis, monitors the activities of Tutors to keep a track on their acceptance/ rejection rate with respect to requests by the Students for availing their tutoring sessions. If a Tutor is found rejecting sessions on recurring basis the requests from the Students, TNL reserves the right to suspend the Tutor's account from further activity until such time the issue is investigated and resolved by TNL.

III. PAYMENT MECHANISM

Tutors shall indicate the amount payable to them per tutoring session in the registration/ application form (“Per Session Amount”). For the avoidance of doubt, it is hereby clarified that the amount payable to the Tutor will be 70% of the Per Session Amount. The price per session would be decided by TNL and would be subject to change on an ongoing basis.

Payments to the Tutor in respect of tutoring sessions conducted by the Tutor during any calendar week will be made on every Tuesday of the succeeding calendar week, provided that the invoice for such tutoring sessions are raised by the Sunday of the relevant calendar week. In the event the invoices are raised later than Sunday, the payment for such tutoring sessions shall be made in the next succeeding Tuesday of the calendar week. For any reason, if Tuesday falls on a bank holiday, the payments to the Tutor shall be made on the next available working day of the banks.

For the purpose of any payment to be made as above, the Tutor shall raise an invoice upon TNL for the tutoring sessions taken between Monday to Sunday for a particular week. It is to be noted that a tutor can raise invoices only though the Platforms. TNL is not liable to make payments against manual invoices raised upon TNL unless instructed so by TNL.

Notwithstanding anything contained in the Terms, the Tutor agrees and acknowledges that TNL shall have the right to change the entitlement of the Tutor from the monies paid by the Students. Any such change will be notified to the Tutors and shall be effective on and from the calendar day immediately succeeding the expiry of the 15th day from the date of such notification. Any continued usage of the Services through the Platforms by the Tutor shall be deemed to be an acceptance of any such change as notified.

IV. TUTORING SESSIONS (ONLINE/ OFFLINE)

For online sessions, the tutors shall be conducting the sessions over platform provided by TNL. However, the scheduling of sessions which needs to be raised / accepted by student / teacher; and the Class Star OTP / Class End OTP is entered through the Platforms to ensure monitoring of sessions by TNL and payment to the Tutor for the concluded session. Further, in the event a Tutor requires assistance with understanding the functioning of the online medium(s), the Tutor can send an email to team@tapnleap.com.

For offline tutoring sessions, a Tutor is required to share the Tutor's location as per their agreement and convenience. Offline Tutors are advised to take reasonable precautions in order to avoid any uncomfortable encounters with the Student or other habitants of the location at which the offline tutoring sessions will be provided. TNL shall not be held liable for any incident, including but not limited to, sexual or mental harassment (if any) in relation to conduct of offline tutoring sessions. The scheduling of sessions and the Class Start OTP/ Class End OTP is entered through the Platforms to ensure monitoring of sessions by TNL and payment to the Tutor for the concluded session.

Group Sessions: At the time of filling the tutor registration form, every prospective tutor is provided with the option to either opt for individual sessions or group sessions or both, either online or offline. A group cannot be of more than 2 Students. However, the price per session quoted by the Tutor shall remain the same, regardless of the session being individual or group. In the event either of the Students are unable to attend a scheduled group session, TNL reserves the right to reschedule/ cancel the said group session as these session are to be mandatorily conducted as a group, with both the Students present.

A one-time trial tutoring session will be provided by the Tutor to the relevant Student without any Tutor's Commission amount being payable to the Tutor in respect thereof, irrespective of what subject or curriculum is thereafter tutored by the Tutor in respect of such Student. However, every new Student would be entitled to avail the free trail only once upon registration. Appointment of any new Tutors for new subjects/ replacement of Tutors for existing subjects would not entitle an unpaid session.

Every tutoring session is required to be mandatorily scheduled and accepted on the Student-Tutor calendar between the Tutor and the Student. Every session is mandatorily required to be scheduled and accepted on the Student-Tutor calendar. Basis the calendar time set, the tutoring session will begin with a Class Start OTP, which should be entered by the Student and the Teacher on their respective dashboards against the particular session. Once the tutoring session is completed, the conclusion of the session is recorded by a Class End OTP provided by the Class End OTP, which shall be entered by the student on his/her respective dashboard against the particular session. In case the student fails to enter the Class End OTP, the teacher is expected to end the session within 15 minutes post the scheduled End Time of the Class. TNL would by default "End Class" by default 15 minutes post the scheduled End Time of the Class. The tutor is paid by TNL only up to the scheduled time of the class booked.

TNL reserves the right to monitor the sessions provided by a Tutor via the recording of the OTPs.

Tutors are provided access by TNL to view, upload and download any study material, notes, assignments, etc. the Student over the Platforms. However, TNL shall not be held liable for any damages caused, or viruses that may infect the Tutors’ equipment on account of the Tutor’s access to, use of, or downloading the available material uploaded by the Student.

V. GUIDELINES FOR A TUTOR

Upon a Tutor being empaneled with TNL, the Tutor agrees to unconditionally be bound by the following:

  • (a) Payments for the tutoring session provided by a Tutor are made only to TNL directly. The Tutor shall not accept or ask for direct payments from a Student;
  • (b) A Tutor shall be solely responsible and liable for all the representations made by the Tutor to the Student, including those related to the Tutor which are mentioned on the Platforms, keeping TNL indemnified and harmless against any and all disputes in respect of any misrepresentation in respect thereof;
  • (c) A Tutor is obligated to immediately report to TNL by sending an email to team@tapnleap.com in the event a Student attempts to solicit the Tutor for external tutoring or any other services to be provided without use of the Platforms;
  • (d)A Tutor empaneled with TNL is not permitted to solicit work externally with TNL registered student, share TNL student information to third party, including tutoring or any other work, from any Registered Student of TNL;
  • (e) As generally prevalent and acceptable in a teacher-student relationship, a Tutor is expected to conduct himself/herself in a mentor-like manner;
  • (f) A Tutor is required to ensure that the assignment/ coursework/ study material provided to the Student through the use of the Platforms is strictly for academic purposes and not for enabling improper or wrongful use of the same for acquiring course credit; and
  • (g) The Tutors taking online sessions shall not be entitled to solicit any personal information, as defined in the Privacy Policy, from any Student. In the event a Student discloses such personal information to the Tutor or enquires the Tutor for any such personal information, the Tutor is obligated to immediately report the incident to TNL by sending an email to team@tapnleap.com.

VI. REFERRAL INCENTIVES

For every new Student a Tutor refers, the Tutor shall be compensated with INR 500 as a one-time referral incentive, provided the referred Student avails at least 6 regular paid classes within in the period of registering till the end of the consecutive month of the referral. For every new Tutor a Tutor refers, the Tutor shall be compensated with INR 350 as a one-time referral incentive, provided the referred Tutor gets empaneled with TNL and takes at least 6 regular paid classes within the period of being empaneled till the end of the consecutive month of referral. There is no limit to the number of references a Tutor can provide. It is to be noted that the referral incentive compensation shall be payable subject to the above criteria mentioned been met and be computed at the end of the calendar month subsequent to the calendar month in which the referred Student / Teacher gets registered. The Tutor agrees and acknowledges that TNL reserves the right to revise the incentive amounts at any time as it deems appropriate

VII. TUTOR ENROLLING AS A STUDENT

It is to be noted that every Tutor empaneled with TNL is eligible to avail tutoring sessions from another Tutor empaneled with TNL by registering themselves as a Student with TNL. A User can simultaneously be registered as a Tutor and a Student, with TNL. However, TNL reserves the right to suspend or terminate the registration of such User if the User fails to abide by the terms and conditions of both, the Tutor as well as the Student.

VIII. TERMINATION

TNL, at its sole discretion, is entitled to terminate the registration of a Tutor with TNL and remove such Tutor's profile from its Platforms, with or without providing a reason for the same. TNL shall not be held liable to pay any compensation to such Tutor as TNL does not guarantee any minimum number of sessions per Tutor. However, all outstanding dues to be paid to the Tutor would be settled prior to such termination. The Tutor agrees and acknowledges that no claims can be made against TNL by a Tutor for termination of the registration of such Tutor. TNL further disclaims all liability in the event a Student decides to discontinue taking tutoring sessions from a particular Tutor. For further Tutor related queries, please refer to the FAQs uploaded by TNL, as available on the Platforms, accessible at FAQ for Tutors

Terms and Conditions - PART III

I. REGISTRATION

Any individual wanting to avail tutoring sessions can register with TNL by filling the student registration form, available on the Platforms. Once registered with TNL, the registration of a Student cannot be cancelled. Upon registration, the Student shall be provided the first trial class at fixed price as published on TNL platform. Subsequent to the trial class, the student would have to pay TNL a minimum value of the next class (Regular Paid Class) which he/she wishes to book. However, the amount paid during the availment of the first class does not get deducted and is retained at the student’s TAPnLEAP account and may be used during the booking of the second class. The Student agrees and acknowledges that at any point in time, the minimum unutilized amount available in the account shall be not less than the class being booked.

The student also has the choice of selecting any/more of the "Payment Packages" and avail the amount of the account loaded as mentioned by TAPnLEAP. The amount of the "Payment Packages" is subject to change / modified on an ongoing basis as per discretion of TAPnLEAP.

II. PAYMENT MECHANISM

Every session is mandatorily required to be scheduled and accepted on the Student-Tutor calendar. Every class has to be booked by the student and accepted / rejected by the tutor. Subject to the minimum amount made available, the student would be able to book class/es with the tutor. The value of the particular class is deducted immediately upon the booking of the class by the student. The amount deducted for the particular class gets immediately reinstated on the occurrence of any of the following events:

  • (a) if the teacher rejects the class booked;
  • (b) if the class is cancelled by teacher / student within 20 minutes prior to the scheduled time of the class;
  • (c) If the class does not begin within 15 minutes from the scheduled time of the class booked

In the event there is any disagreement between the Tutor and the Student with respect to the beginning and/or closure of a session, the same shall be reported to TNL by the Student via an email to support@tapnleap.com and/or by the Tutor via an email to team@tapnleap.com, within 2 (two) hours of the scheduled closure of the session. TNL reserves the right to decide on such matters of disagreement and the decision of TNL shall be final and binding on the Student and the Tutor. In case the same is not reported within the specified timelines, the session conducted would be presumed to have successfully completed and the amount of the session would not be reinstated.

Basis the calendar time set, the tutoring session will begin with a Class Begin OTP (provided to both teacher and student) and end with Class End OTP (provided to student only) which should mandatorily be entered by the Student and the Teacher on their respective dashboards at the beginning and end of particular session respectively. In case the student does not enter the End OTP, the class would by default be ended 15 minutes post the actual scheduled end time of the class on Student’s TNL dashboard.

The per session amount reflected on the Platforms against each Tutor shall be the fee payable for a particular session and inclusive of applicable tax rates. TNL provides no guarantee with respect to the grades to be secured by a Student pursuant to availing the tutoring sessions and disclaims all liability from making any refunds in the event a Student secures low grades. However, TNL endeavors to provide the best suitable Tutors based on a Student’s selection criteria.

III. TUTORING SESSIONS (ONLINE/ OFFLINE)

For online sessions, the tutors shall be conducting the sessions over platform provided by TNL. However, the scheduling of sessions which needs to be raised / accepted by student / teacher; and the Class Start OTP / Class End OTP is entered through the Platforms to ensure monitoring of sessions by TNL and payment to the Tutor for the concluded session.

For offline tutoring sessions, a Student is required to share the Student's location. Students are advised to take reasonable precautions in order to avoid any uncomfortable encounters with the Tutor or other habitants of the location at which the offline tutoring sessions will be provided. TNL shall not be held liable for any incident, including but not limited to, sexual or mental harassment (if any) in relation to conduct of offline tutoring sessions.

Group Sessions: Students are provided with the option to either opt for individual sessions or group sessions (online/ offline). A group cannot be of more than 2 Students. The session amount of the Tutor quoted on the Platform shall be divided equally among the 2 Students for the group session. However, in the event either of the Students are unable to attend a scheduled group session, TNL reserves the right to reschedule/ cancel the said group session as these session are to be mandatorily conducted as a group, with both the Students present. Trial classes are not provided in group sessions.

A one-time trial tutoring session will be provided by the relevant Tutor to the relevant Student, irrespective of what subject or curriculum is thereafter tutored by the Tutor in respect of such Student. However, every new Student would be entitled to avail one time trial only once upon registration at a fixed price as published on TNL platform on a per hour class basis. The amount paid during the availment of the first class does not get deducted and is retained at the student’s TAPnLEAP account and may be used during the booking of the second class.

Tutor's Review: At the end of every tutoring session, pursuant to entering the Class End OTP, each Student will be required to provide a review of the session (1 to 5 stars; 5 being the highest rating). TNL reserves the right to monitor the reviews provided by the Student to the Tutor in order to maintain the quality of the sessions and transparency in its Services. Additionally, TNL shall not hold liable for the reviews or comments posted by the Students. If the student fails to provide the review / rating at the end of the session, TAPnLEAP prompts the student to provide the same at the next login event to TAPnLEAP portal.

Students are provided access by TNL to view, upload and download any study material, notes, assignments, etc. However, TNL shall not be held liable for any damages caused, or viruses that may infect the Student’s equipment on account of the Student’s access to, use of, or downloading the available material uploaded by the Tutor.

IV. GUIDELINES FOR A STUDENT

    Upon a Student registering with TNL, the Student agrees to unconditionally be bound by the following:

  • (a) Payments for the tutoring session provided by a Tutor are made directly to TNL. The Student shall not make direct payments to a Tutor;
  • (b) The payments are allowed to be made through digital payment gateway by means of credit cards/ debit cards /net banking/ wallets etc. TNL does not accept cash/ cheques/ demand drafts;
  • (c) A Student is obligated to immediately report to TNL in the event a Tutor attempts to solicit the Student for external tutoring or any other work, by sending an email to support@tapnleap.com;
  • (d) A Student registered with TNL is not permitted to solicit tutoring services externally from TNL empaneled teacher, share TNL empaneled teacher/s personal details with external parties or perform any other work externally from / with any Tutor empaneled with TNL;
  • (e) A student is required to ensure that the assignment/ coursework/ study material provided by the Tutor through the use of the Platforms is strictly used for academic purposes and not for improper or wrongful use of the same in order to acquiring course credit; and
  • (f)The Students taking online sessions shall not be entitled to solicit any personal information, as defined in the Privacy Policy, from any Tutor. In the event a Tutor discloses such personal information to the Student or enquires the Student for any such personal information, the Student is obligated to immediately report the incident to TNL by sending an email to support@tapnleap.com.

TNL shall not be held liable for any disputes arising between a Student and a Tutor as TNL is not privy to the conversations between the Tutors and the Students. However, the Students and/or the Tutors can approach TNL for advice on harmonious resolution of the dispute.

V. REFUND POLICY

Every Student is expected to carefully read and understand the Refund Policy, in order to have the required knowledge about the refund mechanism adopted by TNL.

VI. TERMINATION

TNL, at its sole discretion, is entitled to terminate the registration of a Student with TNL and remove such Student's profile from its Platforms, with or without providing a reason for the same. All outstanding amount shall be paid to the Student in accordance with the Refund Policy. It is to be noted that no claims can be made against TNL by a Student if such termination is a result of breach of the terms and conditions under these Terms. TNL further disclaims all liability in the event a Tutor, by his/her own volition, decides to discontinue providing tutoring sessions for a particular Student.

For any further queries, please refer to Student FAQ section on the TNL, Platform.