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Terms and Conditions - PART II
I. ELIGIBILITY CRITERIA

The minimum educational qualification required to register with TNL as a Tutor is a Bachelor’s or higher degree from a recognized institute/ university in the subject the Tutor elects to provide tutoring services.

II. REGISTRATION AND OPERATIONS

Registration with TNL requires a prospective tutor to fill the registration/ application form available on the Platforms and upload their resume, documents evidencing educational qualification/ credentials, specified know your customer documents and other documents as required; and submit the same for approval.

As part of the selection process, TNL shortlists the Tutor from the list of prospective tutors based on the registration/ application forms submitted by them; and pursuant to personal interviews (conducted offline or online) if required and subject to payment of one time non-refundable registration fee of Rs.500/-, approves and empanels them with TNL for them to be listed on the Platforms. The approval and empanelment of a Tutor is solely at the discretion of TNL, without any obligations on part of TNL to divulge the criteria for arriving at a decision in respect thereof. The one time non-refundable registration fee of Rs.500/- is payable by shortlisted teachers who register successfully post 06th September 2020.

All information provided by the Tutors/ prospective tutors shall be accepted by TNL in good faith, assuming that all information provided therein are true and correct. However, TNL reserves the right to verify any information in a Tutor’s/ prospective tutor’s resume/ profile from third parties.

The registration process for a Tutor with TNL is a one-time event. There is a one-time non-refundable registration fee for Rs.500/- who would be empaneled with TAPnLEAP after shortlisting. However, TNL reserves the right to require the Tutors to resubmit their documents once a year in order to re-validate the credentials of the Tutor. In any event, all Tutors undertake to keep TNL updated of any changes to any information provided by the Tutor for the purpose of registration with TNL and thereafter.

TNL’s relevance algorithm for the Tutors is a fully automated system that lists the Tutors, their profile and information regarding their subjects, charges, availability, geographical locations, mode of teaching etc. on the Platforms. These listings of Tutors do not represent any fixed objective ranking or endorsement by TNL. TNL shall not be held liable for any change in the relevance of the Tutors on search results, which may take place from time to time.

TNL, on a regular basis, monitors the activities of Tutors to keep a track on their acceptance/ rejection rate with respect to requests by the Students for availing their tutoring sessions. If a Tutor consecutively rejects 2 (two) tutoring session requests from the Students, TNL reserves the right to suspend the Tutor’s account from further activity until such time the issue is investigated and resolved by TNL.

III. PAYMENT MECHANISM

Tutors shall indicate the amount payable to them per tutoring session in the registration/ application form (“Per Session Amount”). For the avoidance of doubt, it is hereby clarified that the amount payable to the Tutor will be 70% of the Per Session Amount entered by the Tutor at the relevant place in such form. The Tutors are requested to specify such amount based on their experience, credentials and subjects in respect of which tutoring services are proposed to be provided by such Tutor. The Per Session Amount reflected on the Platforms against each Tutor shall be inclusive of the Tutor’s Per Session Amount, TNL’s margin, service fee and the applicable tax rates.

Payments to the Tutor in respect of tutoring sessions conducted by the Tutor during any calendar week will be made on every Tuesday of the succeeding calendar week, provided that the invoice for such tutoring sessions are raised by the Sunday of the relevant calendar week. In the event the invoices are raised later than Sunday, the payment for such tutoring sessions shall be made in the next succeeding Tuesday of the calendar week. For any reason, if Tuesday falls on a bank holiday, the payments to the Tutor shall be made on the next available working day of the banks.

For the purpose of any payment to be made as above, the Tutor shall raise an invoice upon TNL for the tutoring sessions taken between Monday to Sunday for a particular week. It is to be noted that a tutor can raise invoices only though the Platforms. TNL is not liable to make payments against manual invoices raised upon TNL.

TNL reserves the right to recheck every invoice raised by a Tutor and in case of any discrepancies, withhold the payment of such invoice, in whole or part, until clarifications are sought from the Tutor.

Notwithstanding anything contained in the Terms, the Tutor agrees and acknowledges that TNL shall have the right to change the entitlement of the Tutor from the monies paid by the Students. Any such change will be notified to the Tutors and shall be effective on and from the calendar day immediately succeeding the expiry of the 15th day from the date of such notification. Any continued usage of the Services through the Platforms by the Tutor shall be deemed to be an acceptance of any such change as notified.

IV. TUTORING SESSIONS (ONLINE/ OFFLINE)

For online sessions, TNL shall not be liable to provide the Tutors with any online medium (zoom/ google meet) for conducting their online sessions. However, TNL shall have no objection in the Tutors using the Platforms as a means to share the external platforms/ applications to provide access to the Students; provided the scheduling of sessions which needs to be raised / accepted by both student / teacher; and the Class Starting OTP/ Class Closure OTP is entered through the Platforms to ensure monitoring of sessions by TNL and payment to the Tutor for the concluded session. Further, in the event a Tutor requires assistance with understanding the functioning of the online medium(s), the Tutor can send an email to team@tapnleap.com.

For offline tutoring sessions, a Tutor is required to share the Tutor’s location as per their agreement and convenience. Offline Tutors are advised to take reasonable precautions in order to avoid any uncomfortable encounters with the Student or other habitants of the location at which the offline tutoring sessions will be provided. TNL shall not be held liable for any incident, including but not limited to, sexual or mental harassment (if any) in relation to conduct of offline tutoring sessions. The scheduling of sessions and the Class Starting OTP/ Class Closure OTP is entered through the Platforms to ensure monitoring of sessions by TNL and payment to the Tutor for the concluded session.

Group Sessions: At the time of filling the tutor registration form, every prospective tutor is provided with the option to either opt for individual sessions or group sessions or both, either online or offline. A group cannot be of more than 2 Students. However, the price per session quoted by the Tutor shall remain the same, regardless of the session being individual or group. In the event either of the Students are unable to attend a scheduled group session, TNL reserves the right to reschedule/ cancel the said group session as these session are to be mandatorily conducted as a group, with both the Students present.

A one-time trial tutoring session will be provided by the Tutor to the relevant Student without any Per Session Amount being payable to the Tutor in respect thereof, irrespective of what subject or curriculum is thereafter tutored by the Tutor in respect of such Student. However, every new Student would be entitled to avail the free trail only once upon registration. Appointment of any new Tutors for new subjects/ replacement of Tutors for existing subjects would not entitle a free session.

Every tutoring session is required to be mandatorily scheduled and accepted on the Student-Tutor calendar between the Tutor and the Student. Every session is mandatorily required to be scheduled and accepted on the Student-Tutor calendar. Basis the calendar time set, the tutoring session will begin with a Class Starting OTP, which should be entered by the Student and the Teacher on their respective dashboards against the particular session. Once the tutoring session is completed, the conclusion of the session is recorded by a Class Closure OTP provided by the Class Ending OTP, which shall be entered by the student on his/her respective dashboard against the particular session. Upon satisfactory completion of the session, the Tutor needs to ensure the Student enters the Class Closure OTP through his/her Platform to ensure the conclusion of the session. TNL reserves the right to monitor the sessions provided by a Tutor via the recording of the OTPs.

V. GUIDELINES FOR A TUTOR

Upon a Tutor being empaneled with TNL, the Tutor agrees to unconditionally be bound by the following:

  • (a) Payments for the tutoring session provided by a Tutor are made only to TNL directly. The Tutor shall not accept or ask for direct payments from a Student;
  • (b) A Tutor shall be solely responsible and liable for all the representations made by the Tutor to the Student, including those related to the Tutor which are mentioned on the Platforms, keeping TNL indemnified and harmless against any and all disputes in respect of any misrepresentation in respect thereof;
  • (c) A Tutor is obligated to immediately report to TNL by sending an email to team@tapnleap.com in the event a Student attempts to solicit the Tutor for external tutoring or any other services to be provided without use of the Platforms;
  • (d) A Tutor empaneled with TNL is not permitted to solicit work externally, share student information to third party, including tutoring or any other work, from any Student;
  • (e) As generally prevalent and acceptable in a teacher-student relationship, a Tutor is expected to conduct himself/herself in a mentor-like manner;
  • (f) A Tutor is required to ensure that the assignment/ coursework/ study material provided to the Student through the use of the Platforms is strictly for academic purposes and not for enabling improper or wrongful use of the same for acquiring course credit; and
  • (g) The Tutors taking online sessions shall not be entitled to solicit any personal information, as defined in the Privacy Policy, from any Student. In the event a Student discloses such personal information to the Tutor or enquires the Tutor for any such personal information, the Tutor is obligated to immediately report the incident to TNL by sending an email to team@tapnleap.com.
VI. REFERRAL INCENTIVES

For every new Student a Tutor refers, the Tutor shall be compensated with INR 500 as a one-time referral incentive, provided the referred Student avails at least 2 regular paid classes within in the period of registering till the end of the consecutive month of the referral. For every new Tutor a Tutor refers, the Tutor shall be compensated with INR 350 as a one-time referral incentive, provided the referred Tutor gets empaneled with TNL and takes at least 4 regular paid classes within the period of being empaneled till the end of the consecutive month of referral. There is no limit to the number of references a Tutor can provide. It is to be noted that the referral incentive compensation shall be payable subject to the above criteria mentioned been met and be computed at the end of the calendar month subsequent to the calendar month in which the referred Student / Teacher gets registered. The Tutor agrees and acknowledges that TNL reserves the right to revise the incentive amounts at any time as it deems appropriate

VII. TUTOR ENROLLING AS A STUDENT

It is to be noted that every Tutor empaneled with TNL is eligible to avail tutoring sessions from another Tutor empaneled with TNL by registering themselves as a Student with TNL. A User can simultaneously be registered as a Tutor and a Student, with TNL. However, TNL reserves the right to suspend or terminate the registration of such User if the User fails to abide by the terms and conditions of both, the Tutor as well as the Student.

VIII. TERMINATION

TNL, at its sole discretion, is entitled to terminate the registration of a Tutor with TNL and remove such Tutor’s profile from its Platforms, with or without providing a reason for the same. TNL shall not be held liable to pay any compensation to such Tutor as TNL does not guarantee any minimum number of sessions per Tutor. However, all outstanding dues to be paid to the Tutor would be settled prior to such termination. The Tutor agrees and acknowledges that no claims can be made against TNL by a Tutor for termination of the registration of such Tutor. TNL further disclaims all liability in the event a Student decides to discontinue taking tutoring sessions from a particular Tutor.

For further Tutor related queries, please refer to the FAQs uploaded by TNL, as available on the Platforms, accessible at FAQ for Tutors