Any individual wanting to avail tutoring sessions can register with TNL by filling the student registration form, available on the Platforms. Once registered with TNL, the registration of a Student cannot be cancelled. Upon registration, the Student shall be provided the first trial class at fixed price as published on TNL platform. Subsequent to the trial class, the student would have to pay TNL a minimum value of the next class (Regular Paid Class) which he/she wishes to book. However, the amount paid during the availment of the first class does not get deducted and is retained at the student’s TAPnLEAP account and may be used during the booking of the second class. The Student agrees and acknowledges that at any point in time, the minimum unutilized amount available in the account shall be not less than the class being booked.
The student also has the choice of selecting any/more of the “Payment Packages” and avail the amount of the account loaded as mentioned by TAPnLEAP. The amount of the “Payment Packages” is subject to change / modified on an ongoing basis as per discretion of TAPnLEAP.II. PAYMENT MECHANISM
Every session is mandatorily required to be scheduled and accepted on the Student-Tutor calendar. Every class has to be booked by the student and accepted / rejected by the tutor. Subject to the minimum amount made available, the student would be able to book class/es with the tutor. The value of the particular class is deducted immediately upon the booking of the class by the student. The amount deducted for the particular class gets immediately reinstated on the occurrence of any of the following events:
In the event there is any disagreement between the Tutor and the Student with respect to the beginning and/or closure of a session, the same shall be reported to TNL by the Student via an email to firstname.lastname@example.org and/or by the Tutor via an email to email@example.com, within 2 (two) hours of the scheduled closure of the session. TNL reserves the right to decide on such matters of disagreement and the decision of TNL shall be final and binding on the Student and the Tutor. In case the same is not reported within the specified timelines, the session conducted would be presumed to have successfully completed and the amount of the session would not be reinstated.
Basis the calendar time set, the tutoring session will begin with a Class Begin OTP (provided to both teacher and student) and end with Class End OTP (provided to student only) which should mandatorily be entered by the Student and the Teacher on their respective dashboards at the begin and end of particular session respectively. In case the student does not enter the End OTP, the class would by default be ended 15 minutes post the actual scheduled end time of the class on Student’s TNL dashboard.
The per session amount reflected on the Platforms against each Tutor shall be the fee payable for a particular session and inclusive of applicable tax rates. TNL provides no guarantee with respect to the grades to be secured by a Student pursuant to availing the tutoring sessions and disclaims all liability from making any refunds in the event a Student secures low grades. However, TNL endeavors to provide the best suitable Tutors based on a Student’s selection criteria.III. TUTORING SESSIONS (ONLINE/ OFFLINE)
For online sessions, the tutors shall be conducting the sessions over platform provided by TNL. However, the scheduling of sessions which needs to be raised / accepted by student / teacher; and the Class Starting OTP / Class Closure OTP is entered through the Platforms to ensure monitoring of sessions by TNL and payment to the Tutor for the concluded session.
For offline tutoring sessions, a Student is required to share the Student’s location. Students are advised to take reasonable precautions in order to avoid any uncomfortable encounters with the Tutor or other habitants of the location at which the offline tutoring sessions will be provided. TNL shall not be held liable for any incident, including but not limited to, sexual or mental harassment (if any) in relation to conduct of offline tutoring sessions.
Group Sessions: Students are provided with the option to either opt for individual sessions or group sessions (online/ offline). A group cannot be of more than 2 Students. The session amount of the Tutor quoted on the Platform shall be divided equally among the 2 Students for the group session. However, in the event either of the Students are unable to attend a scheduled group session, TNL reserves the right to reschedule/ cancel the said group session as these session are to be mandatorily conducted as a group, with both the Students present. Trial classes are not provided in group sessions.
A one-time trial tutoring session will be provided by the relevant Tutor to the relevant Student, irrespective of what subject or curriculum is thereafter tutored by the Tutor in respect of such Student. However, every new Student would be entitled to avail one time trail only once upon registration at a fixed price as published on TNL platform on a per hour class basis. Appointment of any new Tutors for new subjects/ replacement of Tutors for existing subjects would not entitle a trial session. The amount paid during the availment of the first class does not get deducted and is retained at the student’s TAPnLEAP account and may be used during the booking of the second class.
Tutor's Review: At the end of every tutoring session, pursuant to entering the Class Closure OTP, each Student will be required to provide a review of the session (1 to 5 stars; 5 being the highest rating). TNL reserves the right to monitor the reviews provided by the Student to the Tutor in order to maintain the quality of the sessions and transparency in its Services. Additionally, TNL shall not hold liable for the reviews or comments posted by the Students. If the student fails to provide the review / rating at the end of the session, TAPnLEAP prompts the student to provide the same at the next login event to TAPnLEAP portal.
Students are provided access by TNL to view, upload and download any study material, notes, assignments, etc. uploadedable and downloadable by the Tutor on the Platforms. However, TNL shall not be held liable for any damages caused, or viruses that may infect the Student’s equipment on account of the Student’s access to, use of, or downloading the available material uploaded by the Tutor.IV. GUIDELINES FOR A STUDENT
Upon a Student registering with TNL, the Student agrees to unconditionally be bound by the following:
TNL shall not be held liable for any disputes arising between a Student and a Tutor as TNL is not privy to the conversations between the Tutors and the Students. However, the Students and/or the Tutors can approach TNL for advice on harmonious resolution of the dispute.V. REFUND POLICY
Every Student is expected to carefully read and understand the Refund Policy, in order to have the required knowledge about the refund mechanism adopted by TNL.VI. TERMINATION
TNL, at its sole discretion, is entitled to terminate the registration of a Student with TNL and remove such Student’s profile from its Platforms, with or without providing a reason for the same. All outstanding amount shall be paid to the Student in accordance with the Refund Policy. It is to be noted that no claims can be made against TNL by a Student if such termination is a result of breach of the terms and conditions under these Terms. TNL further disclaims all liability in the event a Tutor, by his/her own volition, decides to discontinue providing tutoring sessions for a particular Student
For further Student related queries, please refer to the FAQs uploaded by TNL, as available on the Platforms, accessible at FAQ Students